9/3/2023 0 Comments Simpli safe video![]() ![]() It may be time to call an electrician for a closer look if these are possible issues. However, even with the right wiring, things can still go wrong - especially with older wiring or long wired connections that build up resistance. The average video doorbell needs to be wired into an AC electrical grid offering 16 volts or more, and your app may help out by tracking the voltage condition and spotting any problems ( Ring, for example, has this option in its app). If your video doorbell depends on a wired connection for power, things get a little more complicated. The battery may even need to be replaced if you’ve been using it for several years. Make sure that the battery case and connectors are free of any dust or grime that could be causing issues. ![]() If your doorbell uses a rechargeable battery, this is a sign that you need to take the battery out and recharge it fully. If that doesn’t improve matters, you could have a power issue instead. Look in your owner’s manual for instructions on how to reset the doorbell. If the doorbell is shutting down entirely or freezing when you try to use it, try performing a reset. The doorbell keeps freezing or shutting down Your doorbell company may have given you a free trial run of its plan for 30 days or so, but after that trial ends you may find some features are no longer available. Keep in mind that some sensor or doorbell settings may only be available if you are paying for a plan. While you’re there, see if you have any options to adjust or improve the motion sensors (perhaps even create motion zones), which can help reduce false alerts. Check the app to make sure that sensors and alerts are enabled. However, turning off alerts can essentially disable your doorbell, so it’s important to turn on sensor functions again. Many apps give you the ability to shut off the motion sensors and stop you from getting alerts - people may prefer this if they are getting way too many alerts at inconvenient times. If you aren’t getting alerts or recordings but the doorbell otherwise seems to be working, take a look in the app. This allows the doorbell to start recording, and then send you an alert letting you know someone is there. Most video doorbells use motion sensors to track movement and recognize people. If possible, move your router closer to your door to help strengthen the signal, or consider a Wi-Fi extender or mesh router system to fix the problem. If you’re having trouble connecting to your Wi-Fi network on the app, or online features drop all the time, it could be a problem with your Wi-Fi signal. Reboot everything and see if things can connect again. Make sure that your video doorbell app is updated if necessary. If that doesn’t work, try resetting your router - we have a guide here that can help if you’re not sure how to do it. If this is happening to you, first make sure you’re on a 2.4 GHz network, as many doorbells will only work on the 2.4 GHz band. You will set this connection during setup, but sometimes video doorbells keep dropping connections or are completely unable to find Wi-Fi, which means you can’t use the video functions, you don’t get any alerts, and none of the advanced tools on the doorbell will work. ![]() Video doorbells need a connection to your Wi-Fi network to support most of their features. They may be able to send you a new adapter or similar device so your traditional doorbell chime can work with your new video doorbell. If everything else but the chime is working, call up support for your video doorbell and report the issue. In some cases, there may be circuit compatibility issues - the two devices just aren’t designed to work together. Oftentimes, you’ll hear a loud humming or buzzing sound if there’s an issue with the connection. Check the chime connector (sometimes called a doorbell or chime adapter) and ensure it’s properly connected to the chime box inside your home. Another problem some people encounter is with the hardware connection. ![]()
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